While AI may be reshaping how we deliver service, the why behind great experiences hasn't changed. Large, well-known brands have a real opportunity - and arguably a responsibility - to lead by example. To set the bar high and show that doing right by cust
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Home or remote working has been a common phrase in most offices for several years now, but the notion of working outside the traditional environment for contact centre staff is only just beginning to emerge. Currently, home-workers represent less tha...
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