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CCA Global Announced the Excellence Awards 2026 Winners!

24 April 2026

CCA Global Excellence Awards 2026 Recognise Customer Experience Leaders Across UK Industries

Emotion - Establishing emotional connections with customers: What brands need to know

07 April 2020
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Understanding how to leverage human brand attributes to cultivate emotional connection opens up vast potential for brands. This report explores the importance of emotion in CX communications, and how emotion can be used to improve the customer experience.

What's On

Latest news, insight & opinion from CCA

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CCA Global Announced the Excellence Awards 2026 Winners!

Emotion - Establishing emotional connections with customers: What brands need to know

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