This summer we’re rewinding the clock to celebrate the stories, milestones and brilliant people who’ve been inspirational in shaping customer service and CX. Join us for 6 weeks of summer throwbacks!

 

Rewind Finale: A Curtain Call for the CCA Rewind Series

As we close out our CCA Rewind summer series, we’re rewinding to one of our most memorable and light-hearted moments.

Back in November 2020, the world looked very different. With the pandemic keeping us apart, CCA’s Annual Convention went fully online for the first time. But thanks to a creative collaboration with The National Theatre of Scotland, we found a way to bring a little sparkle and humour into our virtual stage.

🎭 Enter Sheena and Ian - brilliantly brought to life by acclaimed actors Gail Watson and Richard Conlon who wrote, recorded, and performed a series of original sketches exclusively for CCA delegates.

It was fun, cheeky, and a much-needed reminder that even in challenging times, our community knows how to come together with energy and optimism.

 

Thank You for Rewinding With Us

Over the past 6 weeks, we’ve revisited key moments from 30 years of CCA - from powerful insights and predictions to proud member stories and lighter memories like this one.

Together, they’ve reminded us of the incredible journey the CX community has been on and the power of connection, resilience, and creativity to keep driving service excellence forward.

Here’s to what comes next. Thank you for being part of the journey!

 

To see what's coming up soon, click here