This report brings readers the latest insights and trends which are impacting employees across the continent. These findings provide a unique opportunity to learn about the changing attitudes of Europe's workforce.
This research we are conducting in association with Kura focuses specifically on:
- The biggest customer service challenges facing organisations
- How challenges like reducing customer effort, improving quality and meeting the rising expectations of c
We’re unaccustomed to economists waxing lyrical, so when a City economist recently declared that the only way to describe the latest data was ‘wow’, his exuberance punctured the gloom which has pervaded economic debate for so long....