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CCA Global welcomes Vanessa O'Brien as Strategic Growth Lead

15 October 2026

Experienced industry leader joins CCA Global to strengthen strategic partnerships and business engagement.

The Friday Question - Are our people developing as fast as our operating models are changing?

11 September 2026
Viewpoints

Many organisations are already redesigning how work gets done. Decisions are being made differently. The technology can be implemented relatively quickly. Building capability is different.

Rethinking progression schemes in a Real Living Wage environment - June's Best Practice Forum

23 June 2025
Resources

Organisations are re-evaluating how progression schemes can remain sustainable and meaningful in light of shifting pay frameworks - including recent increases to the Real Living Wage.

Team Leader Management Needs Re-think

08 February 2023
Poly
Industry news

CCA PARTNERS

More than 200 senior service and CX execs agree a re-think is required to develop, coach and mentor Team Leaders.

Latest news, insight & opinion from CCA

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CCA Global welcomes Vanessa O'Brien as Strategic Growth Lead

The Friday Question - Are our people developing as fast as our operating models are changing?

Rethinking progression schemes in a Real Living Wage environment - June's Best Practice Forum

Team Leader Management Needs Re-think

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