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CCA Global Announced the Excellence Awards 2026 Winners!

• 24 April 2026

CCA Global Excellence Awards 2026 Recognise Customer Experience Leaders Across UK Industries

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If customer experience matters so much, why is it still so hard? The conversation continues ...

• 12 June 2026
• Industry news

The conversation continues - What we heard

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The Friday Question: If customer experience matters so much, why is it still so hard?

• 05 June 2026
• Industry news

A weekly reflection from Sharon Johnston, exploring the questions, challenges and opportunities shaping customer experience, leadership and organisational change.

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Coventry Building Society - A Culture that Cares, Leads, and Inspires

• 28 May 2025
• Industry news

We are proud to celebrate the outstanding achievements of Coventry Building Society, a long-standing and valued member of CCA Global. Their recent wins at the CCA Excellence Awards in Glasgow (April 2025) highlight not just individual brilliance, but a wi

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61% of CCA members report complaint volumes have risen in the past 12 months

• 17 October 2023
• Industry news

The CCA Best Practice Forum takes place on the first Tuesday of every month.

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