CCA Global is delighted to announce the companies and individuals shortlisted for 2025's prestigious Excellence Awards.
CCA Global is delighted to announce the companies and individuals shortlisted for 2025's prestigious Excellence Awards.
Human error in the workplace costs businesses billions every year, impacts performance and damages brand reputation.
Agent knowledge gaps in critical areas relating to policy, process, product specification and general enquiries were cited as leading drivers of poor First Call Resolution and customer experience.
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