This summer we're rewinding the clock to celebrate the stories, milestones and brilliant people who've been inspirational in shaping customer service and CX.
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Insider News
News & views from industry partners and suppliers
Human error in the workplace costs businesses billions every year, impacts performance and damages brand reputation.
Agent knowledge gaps in critical areas relating to policy, process, product specification and general enquiries were cited as leading drivers of poor First Call Resolution and customer experience.
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