Business As Unusual - Call Centres Take On A New RoleCCA PARTNERS
Today’s challenging times are forcing a shift from in-person service to a hybrid model of home and office working. If your organization has lost the ability to deliver in-person service, and customers have endured increasingly complex personal and work scenarios, customer service representatives (CSRs) are your front-line defense – helping keep those all-important lines of communication open, sustaining relationships, and managing the customer experience.
In this eBook, “Business as Unusual – Call Centers Take on a New Role,” Poly lays out a 3-step plan for delivering great service wherever your CSRs are working. Download your copy today to learn how to:
- Make a real connection – You’ve invested in automated digital systems, but customer satisfaction rates are low. What do you need to do to improve your Net Promoter Score® (NPS)/customer loyalty/satisfaction ratings?
- Maximize your move to cloud – The move to cloud and WFH happened very quickly. How do you ensure your distributed team is equipped to deliver great service?
- Empower your CSRs – The virus has proven that remote working is viable, so your best employees can work for any organization. How do you reward/incentivize them to stay, connect, and engage?