CCA Rewind
This summer we’re rewinding the clock to celebrate the stories, milestones and brilliant people who’ve been inspirational in shaping customer service and CX. Join us for 6 weeks of summer throwbacks!
Can AI Show Empathy? A moment from 2019 that still resonates
We’re kicking off the CCA Rewind series with a powerful conversation from the 2019 CCA Annual Convention. At the time, Greg Reed was CEO of Homeserve (now Group CEO of Places for People), and he shared his views on one of the biggest questions in CX innovation:
Can artificial intelligence truly show empathy?
In this short clip, Greg reflects on the role of emotion in service design and why human values still need to guide even the smartest technologies.
What’s your take? Can tech be truly empathetic — or does that always belong to the human touch? Tell us more!
TELL US YOUR VIEWS IN THIS QUICK POLL
Have a ‘Rewind’ moment of your own? We’d love to hear the stories, lessons or milestones that still stick with you.
Tell us more HERE!
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Media contact:
Pauline Cochrane
T: + 44 141 564 9010
E: pauline.cochrane@cca-global.com
About CCA
CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world class. With more than 20 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2019 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business. For further information visit www.cca-global.com