We are proud to celebrate the outstanding achievements of Coventry Building Society, a long-standing and valued member of CCA Global. Their recent wins at the CCA Excellence Awards in Glasgow (April 2025) highlight not just individual brilliance, but a wider culture of continuous improvement, colleague development, and a relentless focus on service excellence.


CCA Excellence Awards & Recognition

Coventry Building Society took home multiple accolades, including:

  • Customer Resolution Team of the Year
  • Director of the Year – Samantha Richards
  • Rising Star – Robin Ayensu - Gold Award 
  • Manager of the Year Award – Dan Crennell - Silver Award
  • Excellence in Continuous Improvement


These awards reflect the Society’s genuine commitment to its people and its customers - a culture that puts care at the heart of performance.

 

A Long-Term Commitment to Excellence

Coventry Building Society has been CCA Global Accredited since 2006, demonstrating an unwavering dedication to high standards and continuous development. They received their 15-Year Accreditation Award in 2021, and are on track to receive the prestigious Platinum Accreditation Award in 2026, marking two decades of excellence.


Through CCA Global Accreditation for Customer Experience©, Coventry Building Society has embedded a culture that encourages every team member to challenge the status quo, improve processes, and enhance outcomes - not just as a one-off, but as a way of working.


Leading the Conversation: Future of Work Forum

We’re also delighted that Coventry Building Society will be sharing their insight and expertise at the next Future of Work Forum in Manchester on 3 July. Their session, Creating a Culture that Cares, will explore how their leadership principles and people-first approach are helping to shape the future of service - both for colleagues and customers.


This kind of open, thoughtful leadership is what makes them such a key contributor to the wider CCA network. View the agenda and reserve your place here. 


Mutual Values, Modern Mindset

Founded in 1884, Coventry Building Society has always been rooted in community values, mutual respect, and supporting people through life’s most important financial decisions. But their success today is built on far more than heritage - it’s driven by innovation, inclusion, and a bold willingness to keep evolving.


Their story is a powerful reminder that excellence is never static - it’s earned and sustained by staying open to change, listening to customers, and investing in people.


Inspired?

If your organisation is on a journey to improve customer and colleague experience - whether you're just starting or looking to raise the bar - Coventry Building Society is a brilliant example of what long-term commitment, strong values, and the right tools can achieve.


Congratulations once again to the team — we’re proud to champion your success and look forward to what’s next.