While AI may be reshaping how we deliver service, the why behind great experiences hasn't changed. Large, well-known brands have a real opportunity - and arguably a responsibility - to lead by example. To set the bar high and show that doing right by cust
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CCA Women in Leadership Network - Navigating Imposter Syndrome and Embracing Authentic Leadership
CCA PARTNERSWith International Women's Day approaching, the latest CCA Women in Leadership Forum provided a timely and thought-provoking discussion on imposter syndrome, its impact on women in leadership, and strategies to build confidence and authenticity.
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CCA Leaders' Summit, hosted at the NatWest Gogarburn Conference Centre in Edinburgh on 22nd February 2024, brought together over 150 senior executives to delve into the theme, 'The future of AI is human.'
CCA launches new Future Scenarios programme to explore the possibilities of future service and CX to 2025
Oracle believes an End-to-End Service is the future of service - there are 3 elements a service solution must have to meet customer expectations
For most organisations, communicating and working with other departments is a critical daily activity. This infographic summarises the findings of our Collaborative Working Report, produced in collaboration with Poly (Plantronics).
This research we conducted in association with Plantronics focuses specifically on: - How collaborative working is being undertaken in organisations - Trends for how this will progress in the coming years - How remote teams effectively communicate -
This week’s CCA Industry Council focused on the main challenges facing some of our biggest brands in meeting changing consumer demands. An insightful case study was presented by our host, Barclays Wealth, detailing their journey from a c...
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