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CCA Global Announced the Excellence Awards 2026 Winners!

24 April 2026

CCA Global Excellence Awards 2026 Recognise Customer Experience Leaders Across UK Industries

Spill the Beans - Revisiting Hybrid Working: What's next?

21 November 2025
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This month's Coffee Club brought into sharp focus how hybrid work is not just a logistical challenge, but a cultural evolution. The discussion underscored the value of peer insight in shaping flexible, human-centred workplace strategies that meet both o

Spill the Beans - Beyond the Policy: What Really Reduces Absence in Contact Centres

12 September 2025
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This month's CCA Coffee Club brought together professionals from across the customer service landscape to tackle a challenge that continues to impact performance, morale, and well-being which is employee absence. Despite years of initiatives, monitoring t

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CCA Global Announced the Excellence Awards 2026 Winners!

Spill the Beans - Revisiting Hybrid Working: What's next?

Spill the Beans - Beyond the Policy: What Really Reduces Absence in Contact Centres

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