Working from home comes with its own set of challenges and managers and leaders need to up their game and create solutions and opportunities to maintain productivity and engagement.

The CCA Inspire programme will help your team leaders and new managers develop the skills and understanding they need to be effective and successful and to help them adapt to new ways of working and managing their teams.

What does the programme cover?

The Hybrid Leader: Complexities and opportunities

Revolutionary habits of authentic, successful CX leaders

Bringing together WFH and WFO working practices

Growing your hybrid contact centre culture and community

Improving team performance

3 best practices for happier and improving teams

High performance huddles

You and your remarkable leadership super-power

"I just wanted to drop you a quick note to say I have heard nothing but fantastic feedback from the leaders who attended the first session this morning ..  telling me it has been such a good use of 2 hours of their day, giving lots of useful insight from peers and food for thought in how they manage themselves/their teams"  Head of Colleague Experience 

CCA Members can register for a discounted rate of £995 plus VAT pp
Non-member rates available
Discounts available for multiple registrations