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The Friday Question: Are we giving enough attention to what's already great?

08 October 2026

We spend a lot of time talking about transformation, performance and what needs to improve. Do we spend enough time recognising what is already excellent and the people behind it?

Spill the Beans - Beyond Policy: What Actually Reduces Absence in Today's Workplace

30 April 2026
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The April Coffee Club brought together customer service and contact centre leaders to explore one of the most persistent and complex challenges organisations face: managing attendance and reducing sickness absence.

What's On

Latest news, insight & opinion from CCA

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The Friday Question: Are we giving enough attention to what's already great?

Spill the Beans - Beyond Policy: What Actually Reduces Absence in Today's Workplace

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