What's On

Latest news, insight & opinion from CCA

Filtered by

Recommended

The Friday Question: Are we giving enough attention to what's already great?

08 October 2026

We spend a lot of time talking about transformation, performance and what needs to improve. Do we spend enough time recognising what is already excellent and the people behind it?

Spill the Beans - Beyond Response Times: Rethinking Performance in Chat and Messaging Services

29 May 2026
Resources

The May Coffee Club brought together customer service leaders to explore a challenge that many organisations are currently grappling with: how to effectively measure performance across chat and messaging channels.

What's On

Latest news, insight & opinion from CCA

Filtered by

The Friday Question: Are we giving enough attention to what's already great?

Spill the Beans - Beyond Response Times: Rethinking Performance in Chat and Messaging Services

Cookies