From transformational change within their Customer Hub to award-winning leadership and a clear long-term strategy, Places for People is setting a benchmark for customer service excellence across the sector.
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This week I presented new research conducted by CCA and Sabio regarding the customer service challenges for 2012 at an excellent Sabio and Avaya event which took place at the Royal Albert Hall. Attending the event were around 80 delegates from a wid...
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