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Latest news, insight & opinion from CCA
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CCA Summer Reading

Curated resources to inspire, energise, and prepare you for ther next season of customer leadership

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Texting overtakes talking....

There were a couple of really interesting stats published this week. Firstly the new Ofcom report that reported mobile voice calls are in decline for the first time as more of us are switching to text and online communications – the average co...

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