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CCA Global Announced the Excellence Awards 2026 Winners!

24 April 2026

CCA Global Excellence Awards 2026 Recognise Customer Experience Leaders Across UK Industries

Exploring the Impact of Live Chat and Web Messaging on Call Volumes - November's Best Practice Forum

26 November 2025
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As live chat and web messaging continue to expand across service operations, what impact are they having on traditional call volumes? And how are organisations adapting?

Spill the beans - scaling messaging and live chat

30 September 2024
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This summary details key insights from CCA Coffee Club, a monthly forum where senior customer service leaders meet to discuss the issues top of mind, over a cup of coffee.

What's On

Latest news, insight & opinion from CCA

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CCA Global Announced the Excellence Awards 2026 Winners!

Exploring the Impact of Live Chat and Web Messaging on Call Volumes - November's Best Practice Forum

Spill the beans - scaling messaging and live chat

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