While AI may be reshaping how we deliver service, the why behind great experiences hasn't changed. Large, well-known brands have a real opportunity - and arguably a responsibility - to lead by example. To set the bar high and show that doing right by cust
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Boxing Day for most of us is the calm after the storm of Christmas frenzy; but of course lots of us are working hard to keep the wheels of service turning. The name itself originates from the ‘boxes’ of gifts and bonuses given to trades ...
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