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Announcing the finalists! The CCA Women in Leadership Awards shine a light on inspiring individuals who are shaping the future of our industry - creating inclusive cultures, delivering results, and lifting others as they rise.
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Do you remember opening your first bank account? Like me, you were likely still a teenager and depositing your grant or your first pay cheque. I recall feeling a bit intimidated because everything was so formal, from the building to the atmosphere, ...
One of the dominant themes that emerged at Convention is that delivering speedy service is no longer enough - the new challenge is meeting customer needs in real-time. Presentations from six leading service organisations confirmed that the speed ...
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