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CCA Global Announced the Excellence Awards 2026 Winners!

24 April 2026

CCA Global Excellence Awards 2026 Recognise Customer Experience Leaders Across UK Industries

Spill the Beans - Beyond Response Times: Rethinking Performance in Chat and Messaging Services

29 May 2026
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The May Coffee Club brought together customer service leaders to explore a challenge that many organisations are currently grappling with: how to effectively measure performance across chat and messaging channels.

What's On

Latest news, insight & opinion from CCA

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CCA Global Announced the Excellence Awards 2026 Winners!

Spill the Beans - Beyond Response Times: Rethinking Performance in Chat and Messaging Services

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