What's On

Latest news, insight & opinion from CCA

Filtered by

Recommended

The Friday Question: Are we clear about what we need to protect as well as what we need to change?

23 October 2026

Organisations are restructuring, rethinking operating models, investing in AI and technology, and making some difficult decisions about costs, resources and how services will be delivered in the future.

Spill the Beans - Beyond Response Times: Rethinking Performance in Chat and Messaging Services

29 May 2026
Resources

The May Coffee Club brought together customer service leaders to explore a challenge that many organisations are currently grappling with: how to effectively measure performance across chat and messaging channels.

What's On

Latest news, insight & opinion from CCA

Filtered by

The Friday Question: Are we clear about what we need to protect as well as what we need to change?

Spill the Beans - Beyond Response Times: Rethinking Performance in Chat and Messaging Services

Cookies