Customer Service Skills & Capabilities Be Inspirational - Customer Service Week 2021
Dealing with angry, impatient, frustrated, vulnerable, emotional and often scared customers is a tremendously difficult job to do. So many in our teams go the extra mile as a given to reassure, advise and support customers.
It’s always been the job of the first line manager to keep the show on the road and give of their time, energy and experience to ensure teams are well supported and looked after.
New skills are required for these critical roles to be best equipped to build capabilities for our new world of work.
CCA Inspire offers the opportunity to recognise and equip those rising stars in your organisation to future-proof and build on their passion to lead their teams and best serve customers. The programme delivers:
- Bringing together WFH and WFO working practices
- Revolutionary habits of authentic, successful leaders
- You and your remarkable leadership super-power
- Growing your hybrid contact centre culture and community
- 3 best practices for happier and improving teams
Preferential rates are available for members during Customer Service Week. Discounts also apply for group bookings. CLICK HERE to find out more and sign up for the March 2022 intake.
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY PEOPLE & HR STRATEGY INSPIRE TRAINING SKILLS LEADERSHIP NCSW21
T: + 44 141 564 9010
CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world class. With more than 20 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2019 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business. For further information visit www.cca-global.com