Dealing with angry, impatient, frustrated, vulnerable, emotional and often scared customers is a tremendously difficult job to do. So many in our teams go the extra mile as a given to reassure, advise and support customers. 
It’s always been the job of the first line manager to keep the show on the road and give of their time, energy and experience to ensure teams are well supported and looked after.
New skills are required for these critical roles to be best equipped to build capabilities for our new world of work. 
CCA Inspire offers the opportunity to recognise and equip those rising stars in your organisation to future-proof and build on their passion to lead their teams and best serve customers. The programme delivers: 
  • Bringing together WFH and WFO working practices
  • Revolutionary habits of authentic, successful leaders
  • You and your remarkable leadership super-power
  • Growing your hybrid contact centre culture and community
  • 3 best practices for happier and improving teams
Preferential rates are available for members during Customer Service Week. Discounts also apply for group bookings. CLICK HERE to find out more and sign up for the March 2022 intake.