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The Friday Question: Are we clear about what we need to protect as well as what we need to change?

23 October 2026

Organisations are restructuring, rethinking operating models, investing in AI and technology, and making some difficult decisions about costs, resources and how services will be delivered in the future.

The UK Contact Centre Decision-Maker's Guide 2019-20

07 April 2020
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The 'UK Contact Centre Decision-Makers' Guide (2019/20 - 17th edition)' studies the performance, operations, technology and HR aspects of UK contact centre operations.

What's On

Latest news, insight & opinion from CCA

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The Friday Question: Are we clear about what we need to protect as well as what we need to change?

The UK Contact Centre Decision-Maker's Guide 2019-20

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