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The Friday Question: As we transform customer operations, are we clear about what we need to protect as well as what we need to change?

23 October 2026

Organisations are restructuring, rethinking operating models, investing in AI and technology, and making some difficult decisions about costs, resources and how services will be delivered in the future.

Customer service beyond the pandemic

27 January 2021
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A collaborative project using a close network of leading private and public sector brands, this report draws together insights from research captured and analysed since the beginning of the pandemic along with key market intelligence to produce critical l

What's On

Latest news, insight & opinion from CCA

Filtered by

The Friday Question: As we transform customer operations, are we clear about what we need to protect as well as what we need to change?

Customer service beyond the pandemic

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