This week's interview from 2016 with John Hernandez (then COO & SVP of Service Cloud at Salesforce) is a powerful reminder of what happens when the right people connect at the right time, with the right purpose.
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As we begin our journey into 2013 we know there are some key challenges ahead. I recently spoke to Neil Davey at myCustomer.com about predictions for the big issues for 2013 and you can view the full article here. The first week of 2013 has seen lo...
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