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The Friday Question: As we transform customer operations, are we clear about what we need to protect as well as what we need to change?

23 October 2026

Organisations are restructuring, rethinking operating models, investing in AI and technology, and making some difficult decisions about costs, resources and how services will be delivered in the future.

The Friday Question - Are our people developing as fast as our operating models are changing?

11 September 2026
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Many organisations are already redesigning how work gets done. Decisions are being made differently. The technology can be implemented relatively quickly. Building capability is different.

What's On

Latest news, insight & opinion from CCA

Filtered by

The Friday Question: As we transform customer operations, are we clear about what we need to protect as well as what we need to change?

The Friday Question - Are our people developing as fast as our operating models are changing?

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