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The Friday Question: Are we clear about what we need to protect as well as what we need to change?

23 October 2026

Organisations are restructuring, rethinking operating models, investing in AI and technology, and making some difficult decisions about costs, resources and how services will be delivered in the future.

Insights from CCA Excellence Award Winners - NHSBSA

01 November 2024
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The CCA Excellence Awards celebrate outstanding achievements in customer service across various categories, recognising organisations and individuals who demonstrate excellence and Innovation. This prestigious programme highlights best practices and s

What's On

Latest news, insight & opinion from CCA

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The Friday Question: Are we clear about what we need to protect as well as what we need to change?

Insights from CCA Excellence Award Winners - NHSBSA

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