SAN FRANCISCO—April 21, 2021—Salesforce, [NYSE: CRM], the global leader in CRM, today announced that Sonos, the world’s leading sound experience company, is using Salesforce to transform its digital shopping capabilities and deliver more personalized customer experiences from anywhere. 

When the COVID-19 pandemic hit, many Sonos retail partners were forced to close their doors, shifting how consumers discover and shop for Sonos products. At the same time, Sonos saw a surge in demand for its multi-room wireless home audio systems as people looked to make the experience of being at home more enjoyable through music, audiobooks, podcasts, movies, TV, and more. 

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