Events

Upcoming events from CCA

October

CCA Industry Council

CCA Industry Council is the most influential forum for future customer service strategy. It taps into the talent, experience and passion inside the CCA member network to answer the biggest questions on the minds of today's customer service directors.

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CCA AI & Digital Matrix - Flagship Launch Ireland

Join CCA to explore the new AI & Digital Matrix© - a practical roadmap to align AI and digital with business goals, strengthen governance, and deliver customer-focused innovation. Connect with senior leaders, hear expert insights, and gain a competitive edge.

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CCA Coffee Club

These sessions are an informal chat over a cup of coffee exclusively for members.

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CCA AI & Digital Matrix - Flagship Launch Wales

Join CCA to explore the new AI & Digital Matrix© - a practical roadmap to align AI and digital with business goals, strengthen governance, and deliver customer-focused innovation. Connect with senior leaders, hear expert insights, and gain a competitive edge.

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November

CCA Best Practice Forum

The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.

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Women in Leadership Annual Summit & Awards 2025

We invite you to join us for the second annual gathering celebrating Women in Leadership across the CCA network in Manchester on 11 November - a powerful and energising close to 2025. This Summit and Awards event is a chance to pause, reflect and come together with peers and mentors for an inspiring day packed with insight, conversation, celebration, and a real sense of shared purpose.

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CCA Coffee Club

These sessions are an informal chat over a cup of coffee exclusively for members.

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December

Platinum Partners' Annual Dinner

Hosted by CCA Executive Chair, Anne Marie Forsyth, attending the evening will be a select set of professionals from leading brands across the CCA network offering the opportunity to catch up with friends old and new and reflect on the year that's been and look forward to the new year ahead.

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CCA Best Practice Forum

The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.

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CCA Digital Transformation Forum

The CCA Digital Transformation Forum is a dedicated space for leaders to explore the evolving role of AI, automation, and technology in customer service.

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CCA AI & Digital Matrix - Flagship Launch Event

Join CCA to explore the new AI & Digital Matrix© - a practical roadmap to align AI and digital with business goals, strengthen governance, and deliver customer-focused innovation. Connect with senior leaders, hear expert insights, and gain a competitive edge.

Read more  

CCA Women in Leadership Forum

CCA Women in Leadership is an industry-wide network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation.

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CCA Coffee Club

These sessions are an informal chat over a cup of coffee exclusively for members.

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April 2026

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