Join CCA and Smartnumbers for an interactive breakfast briefing exploring how organisations can strengthen fraud prevention and assurance, embrace technology and reduce risk while continuing to deliver better customer outcomes.
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Join CCA and Kura for an interactive breakfast briefing exploring where customer operations should embrace customisation, where consistency still matters, and when breaking from established best practice can deliver better outcomes.
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The CCA Raising the Bar Summit is CCA Global's flagship event celebrating excellence in customer experience, service delivery, and organisational engagement.
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As part of the CCA Inspire: Leadership for a Changing World programme, this immersive in-person session focuses on communication, negotiation and leadership under pressure.
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For the next CCA Women in Leadership session, we're delighted to be joined by Dénelise L'Ecluse, Chair of the Advisory Board at AI4ALL and former Managing Director Europe at BSI.
How are organisations adapting recruitment, onboarding and performance management as the window for assessing new colleagues becomes shorter?
Thinking of entering the CCA Global Excellence Awards 2027? Get key insights, judging tips and practical guidance to help you prepare a strong submission.
The 2026 Industry Council programme, Beyond Automation, focuses on how service models, roles and leadership approaches must evolve in this new reality. Rather than revisiting debates about technology adoption, the programme explores where value is now created, how responsibility is held, and what this means for leadership decisions over the next three to five years.
Discover how organisations are using video within customer contact and where it could add real value to the customer experience. Join an informal peer discussion to share experiences and consider the practicalities of moving beyond voice, including customer appetite, technology, colleague skills, accessibility, privacy and security.
Join customer operations leaders from across the Manchester region for an interactive CCA Connect discussion exploring how organisations are harnessing AI, building capability, maintaining trust and responding to the opportunities and challenges shaping the future of customer operations.
Bringing together leaders, colleagues, and supporters from across the CCA community, this special event recognises the achievements of women who are making a lasting impact through their leadership, innovation, and commitment to developing others.
CCA members are invited to join an exclusive site visit to Places for People, the UK's leading Social Enterprise dedicated to creating and supporting thriving communities.
Hear directly from organisations using CCA standards and frameworks to identify gaps, strengthen performance and support continuous improvement. Through practical case studies, expert insight and an interactive diagnostic session, you will have the opportunity to consider where your organisation is performing wellâ?'and where greater focus may be needed.
At CCA Annual Convention 2027, we'll bring together customer, operational, technology and business leaders to examine what is changing, what isn't and what excellence will require next. We want to hear what is genuinely working, where ambition and reality are still some distance apart, what organisations need to do differently and what we can learn from those prepared to challenge established thinking.
CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.
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