These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.

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The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond. Weâ?Tre delighted lead an open discussion on how progression schemes are evolving in response to changing pay frameworks.

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As a valued member, do you know all the new services available to you and your teams? Weâ?Tve got some exciting updates, and we canâ?Tt wait to share them with you! We would like to invite you to join us for a special webinar taking place on the 13th June at 10am.

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eGain's annual conference is back!

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Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.

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These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.

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CCA is delighted to invite to the second Future of work forum for 2025 in Manchester. This in-person forum focusing on talent, colleague engagement, and learning and development.

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We invite you to join us for the second annual gathering celebrating Women in Leadership across the CCA network in Manchester on 11 November - a powerful and energising close to 2025. This Summit and Awards event is a chance to pause, reflect and come together with peers and mentors for an inspiring day packed with insight, conversation, celebration, and a real sense of shared purpose.

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CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.

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