CCA Women in Leadership is an industry-wide network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation.

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The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond.

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These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.

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The monthly Best Practice Forum is designed to support collaboration and engagement across the CCA member network, exploring operational issues and identifying how to best respond. Weâ?Tre delighted lead an open discussion on how progression schemes are evolving in response to changing pay frameworks.

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As a valued member, do you know all the new services available to you and your teams? Weâ?Tve got some exciting updates, and we canâ?Tt wait to share them with you! We would like to invite you to join us for a special webinar taking place on the 13th June at 10am.

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eGain's annual conference is back!

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Engage with industry experts, participate in enlightening keynotes, and network with fellow leaders who share your passion for providing great customer service.

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These sessions are an informal chat over a cup of coffee exclusively for Platinum and Accredited members.

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CCA is delighted to invite to the second Future of work forum for 2025 in Manchester. This in-person forum focusing on talent, colleague engagement, and learning and development.

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CCA Excellence Awards Annual Gala Dinner recognising and celebrating excellence in customer service and experience.

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