Read the 2021 Gartner Magic Quadrant for CRM Customer Engagement Center to learn how Intelligent Advisor and Knowledge Management are the solutions you need in a post-pandemic world.

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2021 Gartner Magic Quadrant for the CRM Customer Engagement Center

A Leader in this Magic Quadrant, Oracle Service's unique offerings are:

• Offering strong service anytime and on the channel a customer prefers

• Balancing self-service and assisted service to deliver a meaningful, personalized experience

• Using AI predictive service capabilities and process automation to automate and scale customer service