Online networking forum for CCA Accredited Members
We understand the challenges and pressures faced by organisations through the Covid-19 pandemic. During these challenging times, our intention is to be a supportive partner and to offer opportunities for CCA Accredited members to collaborate and share best practice in response to the challenges presented by the pandemic.
An online forum takes place every second Wednesday inviting accredited members to come together to discuss the following:
- Welfare of colleagues
- Working towards a ‘new normal’
- Connectivity at home
- Recruitment and training
- Virtual coaching
- Safe distancing
- Security and risk assessments
- Engagement and motivation
If you would like to get involved, please sign up here.
T: + 44 141 564 9010
CCA is the professional body for leading brands in customer experience, challenging and connecting public and private sector organisations to become world class. With more than 20 years’ experience, we are firmly recognised as the trusted reference for research, analysis and expertise. Our work with operators, BPO & shared service providers and vendors ensures we retain our position as the definitive source within our market-place.
Most people within our network are actively considering the best model to deliver a better customer experience and to drive more profitability from customer interactions. Our agenda for 2019 will support this challenge providing our customers with the information and data they need to make informed decisions around the future of their business. For further information visit www.cca-global.com