“These conversations never cease to inspire me and I hope you don’t mind ... we go off in goodness knows what direction .. its always so interesting I always find it so enjoyable and hope you do too.”
Time to connect with peers before we dive in.
Confidence isn’t just about time and experience – it’s something we can actively build.
In this compelling session, Emma shares her approach to rewiring the brain to reduce anxiety and develop inner confidence. Expect insight, tools, and takeaways to help you lead with purpose and calm.
A relaxed, friendly setting to meet others, share stories, and build relationships.
Join us as we shine a light on the incredible women across the CCA community.
The Women in Leadership Awards are peer-nominated, peer-judged and reflect the stories and strength behind every success.
Final conversations and connections as the day winds down.
Recognise the teams, initiatives or individuals who provide vital support, connection, and encouragement to women in their leadership journeys.
Ideal for:
• Internal networks, ERGs (Employee Resource Groups), or informal mentoring circles
• Initiatives that actively create safe, empowering spaces for women
• Organisations or teams driving structural or cultural change to support women's progression
Recognising women whose leadership consistently inspires others through
example, not just position.
Ideal for:
•Women who are recognised as role models by peers, teams, or wider networks
•Leaders who inspire trust, loyalty, and growth in others through their values and behaviours
•Individuals whose presence and example create meaningful impact beyond their formal remit
•Those known for mentoring, championing others, and building confidence in the next generation of leaders
Recognising senior women who have delivered long-term success and whose leadership leaves a lasting mark on their organisation or industry.
Ideal for:
• Women with a strategic influence at the highest level
• Known for shaping direction, delivering results, and developing others
• Often sought out for insight and vision
Spotlighting women at the early stages of leadership who are already demonstrating impressive capability and future potential.
Ideal for:
• Those stepping into their first leadership roles
• Known for initiative, influence, and positive disruption
• Rapidly gaining credibility and trust
Celebrating women who consistently lift others up through their leadership, energy, and presence.
Ideal for:
• Mentors and influencers with strong people-centred values
• Creating inclusive and empowering team cultures
• Demonstrating empathy, courage and influence
Recognising women who are making waves in the technology or digital space breaking barriers, innovating, and driving inclusion.
Ideal for:
• Tech professionals in any role or function
• Champions of digital transformation, innovation or STEM access
• Role models in male-dominated or evolving tech environments
Celebrating those who dedicate time and energy to guiding, developing and supporting the growth of others.
Ideal for:
• Trusted mentors recognised by their mentees
• Individuals who consistently invest in others' journeys
• Often working behind the scenes to enable others' success
Spotlighting women who are leading new thinking, products, processes or movements within their space.
Ideal for:
• Innovators in CX, tech, service, policy, people or process
• Courageous leaders taking calculated risks
• Making bold moves to solve problems creatively
Recognising women leading the way in creating more equitable, inclusive workplaces where everyone can thrive.
Ideal for:
• Advocates driving systemic change or championing marginalised voices
• Known for practical initiatives that open doors and break down barriers
• Often working cross-functionally or at a grassroots level
To recognise individuals - regardless of gender - who are true allies in advancing women's leadership and inclusion.
Ideal for:
• Active advocates and supporters of women's progress
• Challenging bias, opening doors, and using their platform for good
• Building trust and shared responsibility for equity
|
CCA MEMBER Early Bird Rate till 30 June 25 |
CCA MEMBER Rates from 1 July 2025 |
NON MEMBER Early Bird Rate till 30 June 25 |
NON MEMBER Rates from 1 July 2025 |
|
|---|---|---|---|---|
| Women In Leadership Summit | £295 | £349 | £495 | £695 |
| Group Bookings |
Table of 10 £2,495 |
Table of 10 £2,995 |
Table of 10 £4,495 |
Table of 10 £6,495 |
| Women in Leadership Awards | Free entry | Free entry | £95 per entry | £95 per entry |
Find out what's happening with CCA Awards
We are proud to celebrate the outstanding achievements of Coventry Building Society, a long-standing and valued member of CCA Global. Their recent wins at the CCA Excellence Awards in Glasgow (April 2025) highlight not just individual brilliance, but a wi
The CCA Women in Leadership Programme is being extended for 2025 with additional benefits available to CCA members as part of their existing memberships.
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The CCA Global Women in Leadership Awards Lunch, held on 28th November at the iconic Midland Hotel in Manchester, was an unforgettable celebration of excellence, innovation, and the transformative power of leadership.
CCA Global announces the winners of the 2024 CCA Women in Leadership Awards, a groundbreaking initiative designed to celebrate and recognise exceptional women in customer service and customer experience roles, across private and public sectors.
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