THIS WEEK WE’LL BE DISCUSSING – ADDRESSING CALL AVOIDANCE ACROSS THE WIDER BUSINESS 

In this month’s Best Practice Forum, we will focus on how organisations are tackling call avoidance across their entire business operations. We will explore key metrics, colleague behaviour, root causes, and policies that influence call avoidance, aiming to uncover insights and drive collaborative solutions. 
 
The session will examine how organisations are adapting their strategies to reduce call avoidance, identify effective practices, and discuss the challenges faced in implementation. We will also look at the broader impact of addressing call avoidance, including improvements in customer service, employee engagement, and overall operational efficiency.
 
This discussion will look at:
  • How can you measure and track call avoidance effectively across your business?
  • What factors drive call avoidance behaviour, and how can you address them across departments?
  • What are the root causes of call avoidance in the organisation, and what policies can mitigate these issues?
  • How can organisations redesign their operational models to reduce call avoidance and improve customer interactions?
Please use the above link to register your interest in particpating. We look forward to seeing you there.