People empowerment is a significant factor in modern workplace culture, and this has come into even sharper focus in a post-pandemic workplace. A study by Gallup indicates that teams who score in the top 20% in empowerment generate an average of 21% greater profitability, show a 41% reduction in absenteeism, and 59% less attrition.

Organisations keen to achieve similar results first need to understand what employee empowerment actually looks like. Many companies view empowerment as linked to the individual feelings of their people. They conduct internal surveys and offer perks and incentives in an attempt to shift the results. Successful organisations understand that employee empowerment is not an abstract idea. It consists of concrete behaviours derived from clear expectations set by the organisation and backed by the necessary tools and support.

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