TTEC accelerates growth strategy with addition of industry veteran Alistair NiedererCCA PARTNERS
TTEC welcomes Alistair Niederer as senior vice president, head of Europe, Middle East & African (EMEA) region.
With significant projected growth, TTEC is investing heavily in EMEA to capitalise on the momentum it has demonstrated in 2020 with record sales and growth.
“TTEC is fortunate to have an established global leader like Alistair to grow our brand in this critical market,” said Ken Tuchman, Founder, Chairman, and CEO of TTEC. “We believe that Alistair’s depth of expertise will help accelerate TTEC’s leadership position in EMEA, and enable more European brands to leverage the exceptional CXaaS solutions that have differentiated TTEC and its clients during this difficult year.”
Niederer is an international business executive with a demonstrated track record of winning and growing client relationships within the customer experience (CX) sector. Before joining TTEC, he served as chief revenue officer at Ember Services North America where he returned business to profitability while delivering organic growth and international expansion. Niederer also held leadership roles in Europe, South Africa, and Asia Pacific for Teleperformance and Sutherland.
Alistair Niederer commented; “With the recent traction we have gained with the new customers TTEC has announced along with the opening of a new CX Centre in Leeds, I am excited to be joining TTEC to drive further growth in EMEA with its digital-first CXaaS platform.”
To learn more about how TTEC is bringing humanity to the customer experience, visit https://www.ttec.com/