What do Forrester and IDC have to say?
The Forrester Wave™: Customer Service Solutions, Q2 2019
Oracle is ranked among the leaders in the Customer Service Solutions Wave. See the latest vendor rankings and customer service trends to watch. On Demand (1hr8m).
Management Applications 2019–2020 Vendor Assessment
Read this study to understand IDC's assessment of the capability and business strategy of many notable technology vendors in field service management. Click here to download & read IDC MarketScape: Worldwide Manufacturing Field Service.