Equiniti (EQ) continues to make remarkable strides in the financial services industry, offering expert shareholder, pension, and remediation services to clients globally. With a decade-long commitment to CCA Global Accreditation for Customer Experience© since 2010, EQ has not only positioned themselves as a major player in the industry but has also earned well-deserved accolades for their dedication to excellence.


Managing multi-billion-pound corporate actions with precision and supporting new companies in their introduction as listed entities, EQ manages 10 million shareholder records, pays over £31 billion in dividends annually, and oversees 1.1 million share plan participants. Their unparalleled expertise extends to acting as share registrar for 49% of the FTSE 100, with an average client relationship spanning an impressive 19 years.


Headed by a dedicated team, EQ's Customer Experience initiatives over the past twelve months reflect a strategic roadmap, with a focus on digital channels while maintaining a customer-centric approach.


Not only excelling in customer experience, EQ has also been recognised as a Top Employer for  HR practices in the UK, US, and India. Their improved 2024 scores place EQ among the top 25% of organisations certified in each country, with an impressive 15th position among Top Employers in the UK – a testament to EQ's commitment to creating a positive workplace culture.


Equiniti's journey is marked by a decade of continuous improvement, customer-centric innovations, and a commitment to fostering an exemplary workplace. As they set new benchmarks in customer experience and employee satisfaction, EQ stands out as a shining example in the financial services landscape.


Congratulations to Equiniti for their achievements and their continued commitment to CCA Global Accreditation for Customer Experience©.


About CCA Global Accreditation for Customer Experience©

With over 20 years of creating and setting industry standards, CCA Global Accreditation© is the proven route for those organisations committed to achieving service excellence.

Achieving CCA Global Accreditation© is a testament to an organisation's dedication to delivering outstanding customer experiences, continuous improvement, and a customer-centric approach in all aspects of its operations. This accreditation sets a high bar for service quality and is a mark of distinction in the world of customer service. To find out more, contact the team. 


#EQ #raisingthebar #leadership #CCAGlobal #bepartofit