NHS Business Services Authority (NHS BSA) is awarded the prestigious CCA Global Accreditation for Customer Experience© for the fifth year running, underscoring the excellent work carried out by NHS BSA in managing over £35 billion of NHS spending annually and employing a dedicated team of over 3,000 staff.
Established in 2006 as an Arm’s Length Body of the Department of Health & Social Care, NHS BSA plays a vital role in delivering critical business services to NHS organisations, contractors, patients, and the public. With a commitment to being a catalyst for better health, their vision is to be the delivery partner of choice for the NHS.


​A year of excellence 

NHS BSA has witnessed a transformative year marked by significant accomplishments and a continued commitment to excellence. One of the key factors contributing to their success is the positive feedback from colleagues, reflecting the team's dedication to creating a supportive work environment.
A highlight from group discussions with advisors emphasised the contact centre's outstanding support and management of mental health and wellbeing services. This accomplishment aligns seamlessly with the culture described by the team as caring and trusting, showcasing the organisation's commitment to employee welfare.
Another outstanding achievement is the establishment of a leadership programme catering to colleagues at various management levels. This programme demonstrates the contact centre's commitment to creating a robust foundation for professional development and succession planning. Investments in the training academy further underscore the dedication to enhancing employee experience.


2024 and beyond

Looking ahead, the contact centre team is focused on delivering even greater excellence in the coming year. The collective commitment and engagement from every colleague reflect a genuine passion for providing a quality customer experience and fostering a healthy workplace culture at NHS BSA.
CCA Global Accreditation© serves as a testament to their ongoing success in these efforts. Congratulations to all colleagues working across Newcastle, Wakefield and Fleetwood and to the wider team for the ongoing success of NHS BSA.


About CCA Global Accreditation for Customer Experience©

With over 20 years of creating and setting industry standards, CCA Global Accreditation© is the proven route for those organisations committed to achieving service excellence.

Achieving CCA Global Accreditation© is a testament to an organisation's dedication to delivering outstanding customer experiences, continuous improvement, and a customer-centric approach in all aspects of its operations. This accreditation sets a high bar for service quality and is a mark of distinction in the world of customer service. To find out more, contact the team.