Exciting News: The Co-operative Bank achieves CCA Global Accreditation!
We are thrilled to announce that the Co-operative Bank has achieved CCA Global Accreditation©, marking a significant milestone in their commitment to delivering exceptional customer experiences.
As a corporate financial institution deeply rooted in co-operative values since 1872, the Bank has always prioritised customers and the positive impact it can make on the world. Achieving CCA Accreditation is a testament to their unwavering dedication to continuous improvement in customer service.
The journey began with the introduction of the UK's first customer-led Ethical Policy in 1992, setting the stage for a unique approach to banking.
The Ethical Policy stands on three pillars: helping the planet, supporting people, and contributing to the community. The Co-operative Bank believes in standing up for the issues that matter most to it’s customers and fostering a positive impact through it’s actions.
CCA Global Accreditation© reaffirms this commitment to excellence and showcases the focus on enhancing the customer experience.
Congratulations to the 700+ colleagues across all Co-op Bank sites and those working at home for their dedication and commitment to raising the bar in customer service!
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