We are delighted to kick off 2024 celebrating Barclays Client Services' achievement of CCA Global Accreditation©!

This significant milestone is a testament to the unwavering commitment to excellence and continuous improvement demonstrated by the entire team at Barclays Client Services. Operating across three locations in Glasgow, the Isle of Man, and Jersey, their dedicated efforts in providing essential banking services to offshore clients have truly paid off.

Achieving CCA Global Accreditation© is not merely a business accomplishment; it symbolises a collective commitment to enhancing customer experiences and fostering collaboration among colleagues. The Client Services team's dedication, even in the face of challenges, is truly commendable, and the positive impact on service delivery is evident.

This accreditation underscores the team's commitment to strategic growth, customer satisfaction, and collaborative goal-setting. 'Consistently Excellent' is the group focus, echoing through every level of communication within customer services. With 80% of the workforce directly engaging with clients, the main direction of travel is undeniably customer-centric.

Congratulations to the Barclays Client Services team on this remarkable achievement! We look forward to witnessing the continued success and positive impact they will undoubtedly bring to the financial services sector.

#CCAAccreditation #BarclaysClientServices #NewYearNewMilestones


About CCA Global Accreditation for Customer Experience©

With over 20 years of creating and setting industry standards, CCA Global Accreditation is the proven route for those organisations committed to achieving service excellence.

Achieving CCA Global Accreditation© is a testament to an organisation's dedication to delivering outstanding customer experiences, continuous improvement, and a customer-centric approach in all aspects of its operations. This accreditation sets a high bar for service quality and is a mark of distinction in the world of customer service. To find out more, contact the team.