CCA Excellence Award judges are selected based on their industry expertise, leadership skills, and ability to evaluate the quality of the nominated entries. They are responsible for reviewing and scoring the entries based on pre-defined criteria to select the most deserving winners and bring objectivity and fairness to the awards process, ensuring that the best entries win.

Tony Ackroyd
Director of Operations & Customer Service
Rich Alvis
Head of Client Service Centres
Barclays Private Bank
Stuart Balnaves
Deputy Director Customer Service Experience
Department for Education
Martin Barnet
Senior Operations Manager, Insurance and Wealth
Lloyds Banking Group
Dan Britton
Associate Director of Operations
Susan Britton
Service Delivery Manager, People Progression
Sgt Claire Coleman
Strategy & Planning
Police Scotland
Carolyn Connor
Head of People Development
Jon Craig
People Experience Lead
Claire Davey
Head of Direct Distribution
Skipton Building Society
Michelle Denovan
Head of Service Operations
Katie Downs
Omni Lead
NatWest Group
Steve Hall
Clare Harris
Head of Customer Experience Centre
Mark Haynes
Director of Customer Experience & Cultural Services
Oxfordshire County Council
Richard Haynes
Senior Operations Manager
Nationwide Building Society
Catherine Lennon
Head of Customer Service
Uisce Eireann
Andrew Lustig
Head of Customer Contact
Amanda McDonald
Delivery Director
Cabinet Office
Sally McEvoy
Head of Customer Contact Services
Co-op Bank
Kevin McGuire
Head of QC
Barclays UK
Christian McIntyre
Performance & Optimisation Director
Mark McMahon
Senior Service Delivery Manager
Alistair McMillan
Director of Contact Centres
Andy Mends
Director of Operations
GAVI Alliance
Lucia Montans Lorenzo
Head of Training & Quality
Joanne Murphy
Acting Chief Executive
The Chartered Banker Institute
Tony Murphy
Vice President Business Analysis Manager
Christine Nunn
Head of Operational Service Excellence
Student Loans Company
Helen Palmer
Customer Experience Centre Office Manager
David Poulton
Chief Customer Officer, LGRI
Legal & General
Sarah Proudford
Quality Manager
Capita Customer Solutions
Nicola Sinclair
Service Relationship Manager, Supply Chain
Steven Tainsh
Senior Contact Centre Manager
TSB Bank
Mark Wheatley
Head of Transformation

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Great expectations.... or not?

I've lost count of the number of times the phrase 'rising customer expectations' is the basis for presentations over the last couple of decades. It's a kind of given, following the logic that as technology and science gallops forward, coupled with our inc

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