Announcing the finalists! CCA Excellence Awards shine a light on the outstanding people, teams, and organisations driving the future of service and CX.
Visionaries
Bringing together some of the smartest and most experienced minds in customer service and CX to collaborate, learn and develop for the future
Making the right decisions about your customer service in challenging times is not easy; accessing trusted insight to best inform decision-making is critical for success.
Using a collaborative approach involving leading high-street and blue-chip brands, CCA has over 25 years' experience in delivering the latest research and expert thinking to help you implement customer service strategies that are right for your business.
Our range of leadership insight services include:
CCA Visionaries
An annual programme of lectures and talks from leaders of some of the most recognised brands in private and public sectors.
Future Scenario Research
Designed to support informed and educated decision-making by casting an eye to what future trends and influences will impact your business.
Women in Leadership
A network offering access to like-minded c-suite leaders and senior professionals to inspire leadership innovation
Latest News
In this session we preview early findings from CCA's Future Scenarios Project. A bold, year-long insight-led programme exploring what customer experience, service design, and organisational strategy could look like by 2030.
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From creating effective prompts to generating follow-up correspondence, each use case shows how to derive tangible value from generative AI.
Learnings from a year of conversations across the CCA community, drawing on Best Practice Forums, Coffee Clubs, the Research Council and the Industry Council Futures programme, the report reflects what leaders are seeing in customer service and experience
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Entering awards is not just about trophies, it is about growth, credibility, and connection. The CCA Excellence Awards help organisations benchmark, celebrate success, and inspire progress in customer experience.
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We're proud to announce the winners of the CCA Women in Leadership Awards! These inspiring leaders are shaping our industry - building inclusive cultures, delivering results, and lifting others as they rise. Join us in congratulating them.
CCA Network
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Brands we work with include:
