From transformational change within their Customer Hub to award-winning leadership and a clear long-term strategy, Places for People is setting a benchmark for customer service excellence across the sector.

In this month's Best Practice Forum, we explore how organisations are adapting recruitment and induction practices to better support part-time employees.

Curated resources to inspire, energise, and prepare you for ther next season of customer leadership

For the Rewind Finale we're back to 2020 and lockdown where CCA Annual Convention was hosted online for the first time. Thanks to a creative collaboration with The National Theatre of Scotland, we brought a little sparkle and humour to our virtual stage.

This week's interview from 2016 with John Hernandez (then COO & SVP of Service Cloud at Salesforce) is a powerful reminder of what happens when the right people connect at the right time, with the right purpose.

'We all face moments of self-doubt. The key is knowing how to move through them with purpose and courage.'