A weekly reflection from Sharon Johnston, exploring the questions, challenges and opportunities shaping customer experience, leadership and organisational change.
Sign up to our mailing list
Register to receive CCA member communications keeping you abreast of the latest developments in the network
Sign up using the form below
Latest News
Developed with leading financial services organisations and supported by Smartnumbers, the new framework helps organisations assess and strengthen the operational controls, people and processes that reduce fraud risk and de-risk live customer interactions
 Friday Q.png)
The conversation continues - What we heard
 Friday Q(1).png)
A weekly reflection from Sharon Johnston, exploring the questions, challenges and opportunities shaping customer experience, leadership and organisational change.
The latest CCA Women in Leadership Network brought together members for an open and collaborative discussion exploring modern leadership, personal growth, and the opportunities and challenges presented by artificial intelligence.
The May Coffee Club brought together customer service leaders to explore a challenge that many organisations are currently grappling with: how to effectively measure performance across chat and messaging channels.
CCA Network
We work with over 500 leading brands which reflects more than 30% of customer service in the UK. Brands we work with include:
