Catch up on this webinar where we' walk you through everything you need to know about entering the CCA Global Excellence Awards 2025. This session is perfect for anyone thinking of submitting an entry - whether it's your first time or you're looking to bu

Catch up on this webinar where we' walk you through everything you need to know about entering the CCA Global Excellence Awards 2025. This session is perfect for anyone thinking of submitting an entry - whether it's your first time or you're looking to bu

Announcing the finalists! The CCA Women in Leadership Awards shine a light on inspiring individuals who are shaping the future of our industry - creating inclusive cultures, delivering results, and lifting others as they rise.

From transformational change within their Customer Hub to award-winning leadership and a clear long-term strategy, Places for People is setting a benchmark for customer service excellence across the sector.

In this month's Best Practice Forum, we explore how organisations are adapting recruitment and induction practices to better support part-time employees.

Curated resources to inspire, energise, and prepare you for ther next season of customer leadership