Resources
Spill the Beans - Beyond Policy: What Actually Reduces Absence in Today's Workplace
The April Coffee Club brought together customer service and contact centre leaders to explore one of the most persistent and complex challenges organisations face: managing attendance and reducing sickness absence.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY COMPLIANCE & REGULATION PEOPLE & HR LOCATIONS STRATEGY ATTENDANCEMANAGEMENT SICKNESSABSENCE CUSTOMERSERVICELEADERS CONTACTCENTRELEADERSHIP EMPLOYEEWELLBEING MENTALHEALTHATWORK WORKPLACECULTURE OPERATIONALEXCELLENCE PEOPLEFIRSTLEADERSHIP EMPLOYEEENGAGEMENT
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