Resources
Transforming Complaints Handling - May Best Practice Forum
Bringing together leaders from across financial services, retail, utilities and the public sector, the session combined peer discussion with real-world case studies from Lloyds Banking Group and Currys, creating an open and highly practical conversation around what effective complaints management looks like today.
Keywords
CUSTOMER BEHAVIOURS & EXPERIENCE DIGITAL & TECHNOLOGY COMPLIANCE & REGULATION PEOPLE & HR STRATEGY AI BPF COMPLAINTS CX CUSTOMER SERVICE CUSTOMER EXPERIENCE
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