In today's AI-driven and automated world, contact centre agents face increasingly complex demands, even as organisations strive to enhance operational efficiencies and drive down costs.
.png)
Partner News
Latest partner news from Q Story
Gone are the days when contact center agents are 'optimized.' Now, it's all about what we can do to make them 'engaged' - and rightly so.
In association with
Q Story
QStory is pioneering real-time automation and optimization within contact centers, enhancing operational efficiency and employee satisfaction.
Our AI platform dynamically adapts schedules in response to real time changes in supply and demand, guaranteeing consistent service levels while repurposing agents’ idle time into productivity and delivering radical flexibility which better matches resources to demand.
We drive down operating costs, increase productivity, automate administration tasks, enable more training, and empower agents. We foster heightened engagement, protect mental health, and ultimately help you deliver better customer experiences.
We’re already a trusted partner for clients including NatWest, Nationwide, OVO Energy, Vivint, and Jet2. Isn’t it time you discovered how we can help you too?
Get in touch: hello@qstory.ai