The latest CCA CEO Industry Council Forum session took place at the Gherkin in London in association with partners HP Poly.
Catch up on this session hosted by broadcaster and journalist, Kaye Adams.
Poly audio and video solutions improve customer experience with clear communication everywhere your employees work.
Contact centers face a hybrid work dilemma. Work-at-home agents feel disconnected from HQ, but no one wants to return to office. Yet the need for collaboration, training and support is greater than ever. Customer calls are getting more complex, and the fi
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CCA Industry Council's first in-person meeting for two and a half years takes place at the Poly Experience Centre, the Gherkin, London.
For you, your staff, and your customers.
Customer service representatives (CSRs) are particular about their headsets. As hybrid workers taking calls at home and in the office, they need the flexibility to work anywhere and connect easily to their favourite platforms.
In this eBook, 'Business as Unusual - Call Centres Take on a New Role,' Poly lays out a 3-step plan for delivering great service wherever your CSRs are working.
Contact centre professional and Poly VP Darrius Jones talks about challenges of outfitting contact centres and how Poly solutions can help.
If you or your employees need to wear a mask while working, you may be concerned about how clear you sound on a call. The design of Poly's EncorePro 500 Series ensures your voice remains clear while you comply with local safety requirements.
In association with
Part of HP’s portfolio of hybrid work solutions, Poly creates premium audio and video products so you can have your best meeting - anywhere, anytime, every time. With Poly, you'll do more than just show up, you'll stand out. For more information visit www.Poly.com.